Refund policy

 

Returns & Replacements

At LUVERRA, we hope you love your purchase. Every piece is thoughtfully handcrafted by skilled Indian artisans, making each creation unique in its character and detailing. While we understand that sometimes a product may not be the right fit, we currently offer a store credit instead of refunds for eligible returns.

Returns for Store Credit

If you wish to return your order, you may do so by contacting us within 48 hours of receiving your package at jai@luverra.in.

To be eligible for a return:

  • The product must be unused, in its original condition, and returned with all original packaging.

  • The return shipping cost will need to be borne by the customer.

  • Please ensure your Order ID is clearly written on or included inside the return package. Returns received without an identifiable Order ID may experience delays in processing.

Once we receive and inspect the returned item, a store credit (credit note) equivalent to the value of the product will be issued. This credit valid for one month can be used toward a future purchase on our website.

Please note that refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.

Damaged or Incorrect Items

In the unlikely event that you receive a damaged product or an item different from what you ordered, we will gladly make it right.

Please email jai@luverra.in within 48 hours of delivery, along with:

  • Your Order ID

  • A video of unpacking the product. Clear photographs of the product and its packaging showing the damage or discrepancy

Once your request has been reviewed and approved, we will arrange for a replacement at no additional cost.

A Note on Handmade Products

Every LUVERRA piece is individually handcrafted. Slight variations in colour, texture, embroidery, bead placement, or finish are a natural part of the handmade process and make every piece one of a kind. These variations are not considered defects.

Thank you for supporting handcrafted products and the artisans behind every creation.